Last Reviewed     : May 2018
Next Review Due : May 2020

What we collect

We collect information about you when you register with us or request for information to be sent to you. We also collect information when you voluntarily complete surveys and provide feedback. We may collect the following information from you:

• Name and contact information including full address
• Demographic information such as age, ethnicity, gender, sexual orientation
• Other information relevant to the support and advice we provide to you including details of your caring role

What we do with the information we gather

We require this information to understand your needs and provide you with our services
We use the information to ensure that we can provide accurate and relevant advice
We use the information to update you with our activities, newsletters and other relevant information


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information.

You may choose to restrict the collection or use of your personal information in the following ways:
• We will not use your information for any other purposes other than providing information, advice and support to you.
• If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at: [email protected]

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to act on your behalf in dealing with other organisations such as the local authority. However, we will only pass on your personal information with your consent.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to the RCSS Data Controller, Glynis Donovan, Executive Director, Redbridge Carers Support Service, 12 Clements Court, Clements Lane, Ilford, Essex, IG1 2QY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, the above address. We will promptly correct any information found to be incorrect.

Privacy Policy-Website

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:


  1. Your data will be made available to our website provider 
  2. The data that may be available to them include any of the data we collect as described in this policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.

This processing does not affect your rights as detailed in this privacy policy.