Help and support for carers Useful Information Lifeline Lifeline – Lifeline is an alarm which is programmed to your home telephone, and a pendant which can be worn on the wrist or around the neck. When pressed, staff at the Redbridge Control Centre will be alerted to the fact that you need help and act appropriately. Immediate support is provided 24 hours a day, and the Service can include text messaging for those who are deaf or hearing impaired. To be eligible for the Redbridge Lifeline Service you must be resident in Redbridge and have a land-line telephone. Anyone caring for an adult (18 and over) can apply for an emergency alert card. For more information look at Redbridge Lifeline and Telecare Services.